If you switch to another tab while connected to a vitals monitor in Xchart sometimes Chrome will pause or "suspend" that active tab.
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If you're switching to another tab and then coming back to find that it's disconnected or that you're logged out, this is probably what has happened.
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Please change the following setting in Chrome to configure an exception for your active cases.
Step #1: Open "settings" in Chrome:
Step #2: Select "Performance" on the left and find the "Add" button for "always keep these sites active"
Step #3: Enter "Add sites manually" and type case.xchart.com and click "Add" to confirm